Returns Policy
Consumer Guarantees:
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds and Returns:
Kong Computers do not accept change of mind returns. We do offer a 30 day return if you have not opened the products boxing or broken the factory seal. We would need to be able to continue selling the product (as brand new) after it is returned to us, in order to accept a return. The buyer is to cover the return postage cost, and we recommend using insurance and tracking as any damage or loss in transit is the buyer's responsibility. Any other third-party cost, like our original courier cost of the product to the customer, cannot be recouped by us so the refund would be the full products' cost minus the initial shipping cost that we incurred (even though we provide free shipping, our shipping cost to you is between $5.50 - $33).
A restocking fee of up to 20% can be applied to recoup any extra costs required to make the returned product ready for sale again in our store. This is decided on a case by case basis and we waive this fee if the product is returned in perfect condition and ready for resale.
We do not take responsibility for any goods damaged or lost in transit when the customer sends the product back to us for warranty or return/refund. The manufacturer’s warranty may be void if the product is damaged in transit. Please ensure the product is packed appropriately for shipping before sending it back to us. If you are unsure about packing the product for return then contact us.
With a cancelled order, we can refund the entire purchase price if cancelled before the product ships out.
We recommend that you check the system requirements to ensure the purchased products are compatible with your system (and this includes software is compatible too).
However, you can choose a refund or exchange if an item has a major problem. (See points in next paragraph)
This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the picture or product description
- Doesn’t do what we said it would, or what you asked for and can’t easily be fixed
You must provide proof of purchase when returning any products'. The product serial number of your returned purchase must match the serial number on our sytem when you purchased from us.
This information doesn’t limit the scope of your rights or our obligations under the Australian Consumer Law.
DOA Policy & Applying for Faulty Product Returns:
All MSI products come with a 7 day DOA policy, all other brands have a 14 day DOA policy.
All products sold on this store come with a manufacturer's warranty, and you should carefully review the details of the manufacturer's warranty to ensure that you comply with the terms and conditions of same. Kong Computers accepts no responsibility for non-compliance with the manufacturer's warranty.
The customer must contact us before sending back any item as the product may need to be sent directly to the manufacturer instead of us. We will let you know if you must contact the manufacturer directly, and if so, please make sure that you obtain a reference number during your contact with the manufacturer, so we can quote that reference number if we need to follow up on your repair with the manufacturer.
If buying a computer from Kong Computers then please check the computer before you load any personal software. A refund or return will not occur if we discover that the fault is software related, not from the original software that was pre-installed on your computer (full labour charges including delivery may occur).
Kong Computers recommends keeping any laptop or desktop's original shipping box in case of warranty claim in the future and the product requiring to be shipped back.
Order Cancellation Due to Error or Unavailability:
Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar genuine mistake (hey we're only human), we reserve the right to cancel the relevant transaction and offer the product to you again at the correct price and/or with the correct information.
If your bank account has been charged, we will immediately refund your payment for the total amount debited.
Where a product is out of stock or is temporarily unavailable, we will endeavour to dispatch the product as soon as practical after we receive it from our distributors. Where a product becomes permanently unavailable, we will cancel the relevant order and will immediately refund you for the total amount debited. We will attempt to contact you to let you know before this is to occur.
