Shipping Policy
Shipping costs are $10 (flat rate) on orders of $289 and under, and free for orders of $290 and over. If for any reason we are unable to dispatch your order or if there will be a delay, we will notify you within 2 days.
Please offer a street address for delivery. We cannot ship products to PO Boxes, Parcel Lockers or Parcel Collect due to the shipping insurance and the signature-on-delivery service provided.
PayPal orders can only be delivered to the address selected on your registered PayPal account, as this is a PayPal terms and conditions requirement. We do not have any exceptions! This covers you the customer, and us (Kong Computers), and ensures a smooth PayPal transaction. So please ensure that the selected PayPal address and the order Delivery address match. If the addresses don't match, then we will contact you and request to either ship to the selected address on your PayPal account, or request to cancel the order and get the customer to re-order using the updated PayPal delivery address, (This sometimes happens if the customer has their PayPal address selected as their Home address, but wants the product shipped to their Work address for convenience). If this is the case then please add your Work address to your PayPal account address list and select that Work address within PayPal when in the PayPal Checkout.
If no-one is available to sign for the parcel when delivered, then a consignment note will be left at the address (check your letterbox) and it is up to the customer to contact the courier service to arrange an alternate delivery time. Some items can be left at your local Post Office for collection at your convenience with photo ID, (Metabox Startrack deliveries do this for example).
Most orders can be shipped out the same business day (unless otherwise specified on the website) if placed and paid for by 1pm that day. Tracking will be provided for your order’s delivery. Please message us on support@kongcomputers.com.au to find out any products’ delivery timeframe and make sure to note your delivery postcode and what product you intend to purchase.
We aim to deliver all products within 1-3 days to most areas in Australia (overnight to most major cities). Some distant areas can take 3-7 days to deliver your package depending on location and limitations of our third party couriers. Some heavy and bulky items like Desktop Computers may take longer to deliver if your destination is in WA, NT or Far North Queensland. Your package will be shipped once the full payment of your purchase has been received by us.
If your parcel does not arrive within the specified time and there has been no activity on the tracking schedule for 4 days, then contact us and we will begin to track your parcel down. If the courier company confirms that they cannot locate the parcel or provide us with proof of delivery, then we will ship your order again.
If your parcel is damaged in transit, then do not sign for the parcel. Instead of signing the scanner, write “Damaged” instead of your signature. Please photograph the damaged parcel and email the photo to us at support@kongcomputers.com.au within 2 business days to verify that the damage occurred while in transit.
Do not open the products’ boxing. We cannot provide returns for opened products.
Once we receive the damaged product back we will ship a replacement at no extra cost. If we cannot replace the item, then we will provide you with a full refund.
